With nearly 100 in-depth executive interviews and case studies, the report explores how leveraging customer data and interactions can help bankers find actionable insights into customer behaviors to: create greater intimacy and trust with customers, deliver more personal customer experiences and build a more customer-centric bank.
Join us online to discuss this topic on Wednesday, May 15 2013, from 2 pm to 2:45 pm (Paris, GMT +01:00).
In today’s highly commoditized and digital world, never before has customer centricity mattered more to the Banking Industry. Now celebrating 10 years, the 2013 World Retail Banking Report from Capgemini and Efma provides unparalleled insights to help Bankers reconnect with their customers. Featuring survey results from over 18,000 customers in 35 countries and its exclusive Customer Experience Index, the report reflects customer views on the factors that matter most to them across channels, transactions, and products based on 96 banking touchpoints and interactions.