New this year, is Capgemini’s exclusive Customer Experience Index (CEI) featuring the industry’s most extensive customer experience survey. The World Insurance Report 2013 tells Insurers exactly which factors matter most across channels, transactions, and policies directly from the voice of more than 16,500 customers.
From the report, Insurers will gain insights into:
• Evolving distribution strategies and the impact of mobile and social media channels.
• The preferences and satisfaction levels customers have with their Insurers,
based on various touch points and interactions throughout the policy life-cycle.
• Comparative trends that illustrate changes in operational efficiency within the Insurance industry.
The World Insurance Report 2013 is based on research spanning 41 insurance markets and interviews with 114 leading senior insurance executives.
Join us online to discuss this topic on Tuesday, March 19 2013, from 4 pm to 4:45 pm (Paris, GMT +01:00).
The World Insurance Report 2013 from Capgemini and Efma explores evolving distribution strategies looking towards mobile and social media to assess the impact they have on existing networks.