No longer banking industry disruptors, BigTechs and challenger banks have opened a Pandora’s box of sky-high customer expectations. Fintech has moved from “disruption to maturity”, becoming either a solid competitor or a ready-to-scale partner! This means it is now or never for effective collaboration between incumbent banks and FinTechs to fill in the gaps from front to back office to deliver meaningful CX and UX.

With the global Covid-19 crisis on the top of everyone’s mind, this need to transform and collaborate with FinTechs is stronger than ever.

The World FinTech Report 2020 from Capgemini and Efma explores the challenges faced by banks in adapting themselves to the demands of the customers and strategies they should develop to catch up with these new players.

In this webinar, we will explore:
- How BigTechs and challenger banks’ unique strengths and capabilities are luring away customers from incumbent banks
- How to drive a middle- and back-end transformation through collaboration by design with FinTechs to deliver a better last-mile experience to customers
- How a structured approach for an effective collaboration can help inventive banks and FinTech scaleups move from open innovation to applied innovation
- How BBVA and Uber have joined forces to leverage the ecosystem and create an impact in the lives of their customers and potential customers
- How Capgemini can help banks undergo the necessary transformation

Join our World Fintech Report 2020 Webinar on 23 April 2020 at 15.00 - 16.00 CET | 9.00 - 10.00 NEW YORK | 17.00 – 18.00 DUBAI


Event replays and speaker presentations are reserved for Efma members and event attendees.

You are already a member or attended the event? Please log in to get access.

Speaking Institutions


Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services
Colin Payne
Colin Payne Capgemini Invent
Vice President & Global Head of NextGen Banking
Juan Carlos Rodríguez Iñigo
Juan Carlos Rodríguez Iñigo Uber
Head of Payments Latin America
Carlos Lopez-Moctezuma
Carlos Lopez-Moctezuma BBVA
Global Head of New Business Models, Open Banking and Innovation
Sudhir Pai
Sudhir Pai Capgemini
Executive Vice President & Chief Technology and Innovation Officer - Financial Services
Philippe Van Fraechem
Philippe Van Fraechem Efma
Member of the Management Committee & Head of Efma Business Academy


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