Overview
The following topics will be addressed by renowned experts in retail banking:
Why traditional banks will see mass departures post-pandemic?
- big banks were not built digitally and stalled or failed massively when the lockdown occurred
- customers - both retail and commercial - will hear the good and bad of those institutions during this crisis
- businesses born on the internet (fintech, challenger banks, etc) were built for a lockdown, traditional banks were not, as a result, people will switch post-pandemic to firms built for digital
COVID-19 : innovation and digital to better serve employees and clients
- change in consumer habits (less consumption, more savings) – branches still open during crisis
- opportunity for neobanks that offer these services (Bourso)
- impacts of COVID on ecosystem
Culture eats strategy for breakfast
- What can banks learn (and avoid) from the culture of startups, fintech, and big tech
- How do we fix this and what are the new 5Ps to get there (Purpose, Platform, Partnerships, Productivity & of course People)
Speaker presentations

Speaking Institutions
Speakers




