Banks face new pressures and opportunities as the financial industry continues to transform, but their focus on the customer experience remains constant. Rapidly growing technologies such as artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain hold great potential in enabling the delivery of a seamless, personalized experience through the different channels. In this rapidly evolving environment, banks need to find new ways to innovate, to position towards fintech, to collaborate and distribute financial products and services.
In this webinar, you will learn about the CX strategy of Emirates NBD, one of the leading banks in the Middle East.
The webinar series are exclusively reserved and free of charge for employees of Efma member institutions. You are not a member, but you wish to get a free trial? Get in touch now.

This webinar is over. Thank you for joining us, we look forward to having you at our upcoming webinars!

Speaker presentations

CX in the digital age
CX in the digital age 2019-07-04 10:05:00

Speaking Institutions


Vikram Krishna
Vikram Krishna Emirates NBD
Executive Vice President, Head of Group Marketing & Customer Experience
John Berry
John Berry Efma


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