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Overview

The World Retail Banking Report 2021 from Capgemini and Efma explores Banking 4.X, an era where banking is invisibly embedded within customer lifestyles to provide a sustainable, experiential customer journey. Discover how implementing BaaS platform models to unlock the value of open ecosystems and harvesting customer behavioral data to provide hyper-personalized engagement will be the key to success for banks.

In this webinar, we will discuss:
- The widening gap between retail banks' top priorities and customers’ expectations
- The significant benefits of Banking-as-a-Service models
- The steps to become a customer experience-focused leader, providing a unified, sustainable, experiential and inclusive value proposition
- BNP Paribas’ view on embedded finance, platform and beyond banking – the next digital journey for financial institutions
- How Capgemini can help banks undergo the necessary transformation

This webinar is over. You can find recording and presentation in Presentations section after signing in with you Efma account.

 

Speaker presentations

Speaking Institutions

Speakers

Arindam Choudhury
Arindam Choudhury Capgemini
VP and Head of Banking and Capital Markets, Insights and Data
Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services
Jennifer Lindstrom
Jennifer Lindstrom Capgemini Invent
VP, Banking and Capital Markets
Jennifer Lindstrom
Jennifer Lindstrom Capgemini Invent
VP, Banking and Capital Markets
John Berry
John Berry Efma
CEO
Laurent Herbillon
Laurent Herbillon BNP Paribas
Director Open Innovation & Startup Cooperation
Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services
John Berry
John Berry Efma
CEO
Laurent Herbillon
Laurent Herbillon BNP Paribas
Director Open Innovation & Startup Cooperation
Arindam Choudhury
Arindam Choudhury Capgemini
VP and Head of Banking and Capital Markets, Insights and Data
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