The World InsurTech Report 2020 from Capgemini and Efma explores the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and collaborate with ecosystem partners to build new capabilities that meet the digital needs of customers.

In this webinar, we will discuss:
- The impact of COVID-19 and customer-centric BigTechs on insurers’ new customer acquisition and retention
- The key areas and new capabilities that insurers must focus on to meet rapidly evolving customer expectations
- The three approaches to acquire those capabilities and remain in the race
- State Auto and Shift Technology’s views on the critical focus areas for the insurance industry today
- How Capgemini can help insurers undergo the necessary transformation


Event replays and speaker presentations are reserved for Efma members and event attendees.

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Speaking Institutions


Kiran Boosam
Kiran Boosam Capgemini
Global Insurance Strategy, Portfolio & Innovation
Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services
Silvia Cunill Calvet
Silvia Cunill Calvet Efma
Regional Manager Iberia, Africa & Latam. Innovation Program Manager
Greg Tacchetti
Greg Tacchetti State Auto National Insurance
Chief Information and Strategy Officer
Eric Sibony
Eric Sibony Shift Technology
Co-founder & CSO


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