The World Retail Banking Report 2020 from Capgemini and Efma explores how retail banks are facing pressure to transform, as new entrants focused on customer experience gain significant market traction while the current pandemic environment drives consumers to digitally interact more with their banks. The report highlights the need for banks to evolve into platform-based models and transform their core to fuel the growth and innovation needed to stay competitive.
In this webinar, we will discuss:

- How new-age banks are grabbing the customer experience spotlight from incumbent banks
- How agile, platform-based models can power banks forward 
- How a progressive core banking transformation approach can enable a platform-based banking experience and more
- How Nordea is managing its core banking transformation journey
- How Capgemini can help bankers undergo the necessary transformation

This webinar is over. Thank you for joining us, we look forward to having you at our upcoming webinars!
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Speaker presentations

Speaking Institutions


Joseph Edwin
Joseph Edwin Nordea Bank Denmark
Head of Core Banking Programme
Carlos Salta
Carlos Salta Capgemini
Global Head of Banking and Diversified Financials Practice
Colin Payne
Colin Payne Capgemini Invent
Vice President & Global Head of NextGen Banking
John Berry
John Berry Efma
Elias Ghanem
Elias Ghanem Capgemini
Vice President, Global Head of Market Intelligence, Financial Services


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