Studies & Reports



Building the bank of the future (Part 1): The first steps of open bankingStudy
Wavestone, 29 March 2019
For almost 20 years, new technologies and digital innovation have impacted every business activity, including the financial sector. Although retail banking has not fundamentally changed until now, the…

Keywords : API/Open banking , Digital/Mobile channels , Bank Products & Services , Business strategy/Model

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Building the future of mobile bankingStudy
Wavestone, 20 May 2018
Building the future of mobile banking report, covering the individual and the professional market worldwide, is based on our online banking services benchmark, our digital banks and Fintechs observatory,…

Keywords : Bank Products & Services , Digital/Mobile channels

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Building the future of mobile banking - Part IIIStudy
Wavestone, 15 January 2018
For several years now, the growing use of mobile devices to surf the web and make online payments has caused a steady rise in the number of targeted attacks. Every year, incidents related to fraud are…

Keywords : Cybersecurity/Authentication , API/Open banking , Regulation , Digital/Mobile channels

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Building the future of mobile banking - Part IIStudy
Wavestone, 25 September 2017
Financial services institutions are still dealing with the after-effects of the financial crisis. Recently, they have been making considerable effort to comply with new regulations, stabilise their finances…

Keywords : Credit , Customer service , Digital/Mobile channels , Operations/New processes , Mortgage

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Building the future of mobile banking - Part IStudy
Wavestone, 03 May 2017
Financial services are still facing the collateral effects of the financial crisis. Lately, a lot of effort have been made to comply with the new regulations, to stabilize their finances by making sure…

Keywords : Customer acquisition , Customer experience , Digital/Mobile channels

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The new place of financial advisors in customer experienceStudy
Wavestone, 28 October 2016
Financial services are still facing today the collateral effects of the financial crisis. Most of their efforts lately have been into responding to the new regulations, stabilizing their finances by making…

Keywords : Financial advice , Customer experience , AI/Robotics

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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