Studies & Reports

Digital channels III: Internet and financial services in Europe
Study Exton Consulting, October 2017
The “Digital Channel” survey, carried out in collaboration with Efma, provides an overview of the main trends as regards the use of digital banking channels. An eighth country, namely Spain,…

Keywords : Digital/Mobile channels , Bank Products & Services

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Insurance in the mobile-first era
Study Comarch, September 2017
The future of insurance is definitely mobile, but how can we get the most out of it?Mobile is a part of a wider digital disruption. Thanks to it, many of us choose to stay online almost 24/7. We are a…

Keywords : Insurance Products & Services , Digital/Mobile channels , Insurance Products & Services

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Building the future of mobile banking - Part II
Study Wavestone, September 2017
Financial services institutions are still dealing with the after-effects of the financial crisis. Recently, they have been making considerable effort to comply with new regulations, stabilise their finances…

Keywords : Credit , Customer service , Digital/Mobile channels , Operations/New processes , Mortgage

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World branch report 2017
Study Synechron, September 2017
The World Branch Report 2017, entitled “Digital Branch Transformation – The Evolution of Branch Banking” surveyed decision-making bankers from across the globe in order to examine the…

Keywords : Branch

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World Insurance Report 2017
Study Capgemini Consulting (France), September 2017
The insurance industry is on the brink of a greater change today than ever before. Unlike its peripheral role in the past, technology today is transforming every aspect of the insurance business, changing…

Keywords : Insurance Products & Services , Fintech , Innovation , Digital/Mobile channels , Insurance Products & Services , Blockchain , Internet of things

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World Retail Banking Report 2017
Study Capgemini, June 2017
Based on one of the industry’s largest survey responses from over 16,000 customers across 32 countries and more than 140 in-depth executive interviews, the report will examine the last trends in…

Keywords : Innovation , Business strategy/Model , API/Open banking , Fintech , Bank Products & Services

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The rise of affluent millennials: How to stay relevant
Digest Efma, June 2017
Over the next few years, a new generation is set to hold the majority of spending power and wealth in the world. Born between 1980 and 2000, the so-called millennials are currently the largest adult segment…

Keywords : Affluent/Private , Bank Products & Services , Digital/Mobile channels , Youth

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AI and you
Study Deloitte, May 2017
Leaders of financial services institutions are concerned and excited about the business implications of Artificial Intelligence. Firms across the globe are becoming aware of the power of these technologies…

Keywords : AI/Robotics , Digital/Mobile channels

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Strategy of traditional insurers towards aggregators
Study Roland Berger, May 2017
In last years, insurance sector in most European countries has been experiencing a limited success of full direct insurance distribution model but significant rise of new purchasing behaviors from…

Keywords : Insurance Products & Services , Insurance Products & Services , Sales management , Digital/Mobile channels

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Building the future of mobile banking - Part I
Study Wavestone, May 2017
Financial services are still facing the collateral effects of the financial crisis. Lately, a lot of effort have been made to comply with the new regulations, to stabilize their finances by making sure…

Keywords : Customer acquisition , Customer experience , Digital/Mobile channels

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Efma reports

With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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