Studies & Reports



World Insurance Report 2020
Study Efma, Capgemini, May 2020
From Millennials and Gen Xers to Boomers, more and more individuals are bypassing traditional methods and using digital channels for their day-to-day transactions, including insurance research and policy…

Keywords : Insurance Products & Services , Digital/Mobile channels

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World FinTech Report 2020
Study Capgemini, April 2020
BigTechs and challenger banks are significantly raising customer expectations while traditional banks are falling short, unable to compete with offerings from the new-age players.The World FinTech Report…

Keywords : Fintech , Innovation , Bank Products & Services

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Managing the COVID-19 crisis
Special Edition Efma, April 2020
The COVID-19 pandemic is a true crisis in every sense of the word. It has swept the globe and caused unprecedented disruption and damage. Health systems are overwhelmed. Entire countries are confined…

Keywords : Covid-19 , Business strategy/Model

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Supporting SMEs in a time of crisis
Special Edition Efma, March 2020
As the coronavirus spreads globally, SMEs are under incredible strain. More than 3 billion people are confined to their homes and SMEs are experiencing drastic drops in revenue. In response, banks…

Keywords : Business strategy/Model , SME/Corporate , Credit , Covid-19

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Converting credit leads to customers: How machine learning can unlock lending potential
Industry Insight Edgeverve Systems, February 2020
Artificial intelligence and machine learning are having major impacts in the world of financial services. From chatbots to automating application processes, financial institutions are recognizing the…

Keywords : AI/Robotics , Credit , Sales management

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Financial inclusion: New ambitions for 2020
Study Wavestone, Ecole des Ponts Business School, February 2020
This first study by Efma, Ecole des Ponts Business School, and Wavestone aims to establish an overview of the financial sector’s considerable scope for action on the corporate social responsibility…

Keywords : Corporate social responsibility (CSR)

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How to digitize the affluent customer relationship
Voice of the Members Efma, December 2019
All over the world, we see financial institutions undergoing incredible digital transformations. These transformations are not confined to retail banking.Private banking, typically a high-touch, personal…

Keywords : Financial advice , Digital/Mobile channels , Affluent/Private , Customer service

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Engaging customers in digital channels
Voice of the Members Efma, December 2019
Disruptive technology and changing customer preferences means the ways banks engage with their customers is under constant evolution. And with increased competition from tech-focused neobanks and big…

Keywords : Digital/Mobile channels , Bank Products & Services , Customer acquisition

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APAC Review 2019: Banks of the future
Regional review Efma, November 2019
Throughout the Asia-Pacific region, banks are developing strategies to take them into the future – to provide experiences that meet the expectations of modern customers and capitalize on the opportunities…

Keywords : Digital payments/Wallet , Business strategy/Model , Bank Products & Services , Transformation , Digital/Mobile channels

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World Retail Banking Report 2019
Study Efma, Capgemini, October 2019
Doors have been opened to new-age players in the banking industry, intensifying the need for incumbent banks to prepare for change in order to remain competitive. Players that can deliver reliable, quick,…

Keywords : Business strategy/Model , API/Open banking , Bank Products & Services

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

Reports are only for Efma members. Is your institution an Efma member

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