Studies & Reports



Robo-advisory: The future of financial advisory services
Study Axis Corporate, February 2018
Following several months of analysis, we are pleased to present our report on Robo-Advisory, the future of financial advisory services.Axis Corporate, in collaboration with Efma, has carried out this…

Keywords : Robotics/AI , Financial advice , Digital/Mobile channels

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Efma Review 2018
Regional review Efma, January 2018
It’s been a pleasure to work within the retail financial services industry this past year. While new developments in technology, regulation and competition continue to weigh heavy on the sector,…

Keywords : Robotics/AI , Affluent/Private , Customer experience , Talent management , Bank Products & Services , Insurance Products & Services , SME/Corporate , Fintech , Digital payments/Wallet , Innovation , Digital/Mobile channels

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Building the future of mobile banking - Part III
Study Wavestone, January 2018
For several years now, the growing use of mobile devices to surf the web and make online payments has caused a steady rise in the number of targeted attacks. Every year, incidents related to fraud are…

Keywords : Cybersecurity/Authentication , API/Open banking , Compliance/Regulation , Digital/Mobile channels

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Digital business in banking
Gartner (USA), December 2017
A survey for Gartner run by Efma shows that banks are convinced of the need to embrace digital banking and to transform themselves. But our interactions with banks show clearly that what that ambition…

Keywords : Digital/Mobile channels , Bank Products & Services , Operational excellence/Cost efficiency , API/Open banking

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Digital transformation observatory
Study BCG, November 2017
This document by BCG and Efma presents the results of BCG's survey on the state of digital transformation of banks.Through case studies and interviews, it observes three digital delivery models that banks…

Keywords : Bank Products & Services , Operational excellence/Cost efficiency , Digital/Mobile channels

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Transforming insurance through innovation
Study Accenture, November 2017
Large traditional insurers and dynamic start-ups alike are turning to artificial intelligence (AI), the Internet of Things (IoT), digital platforms, blockchain and other emerging technologies to create…

Keywords : Insurance Products & Services , Innovation , Digital/Mobile channels

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Video-enabled insurance services: How video customer engagement transforms the way insurers do business
Study Vidyo, November 2017
Video has emerged as an important new channel for insurance companies to interact with customers, deliver advisory services, sell insurance and financial services products, perform remote expertise, and…

Keywords : Insurance Products & Services , Customer service , Video services

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Making innovation pay
Study Oracle Corporation, October 2017
This white paper is a report of a joint study by Efma and Oracle that seeks to understand what innovation activities are taking place in banks and which are working or not working. It includes practical…

Keywords : Innovation , Offer/Pricing

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PSD2: Driving digital transformation in banking
Study Microsoft, October 2017
The Second Payment Services Directive (PSD2) is one of the largest regulatory challenges that banks have faced in recent years. Compliance with the new legislation means that financial institutions, at…

Keywords : Operational excellence/Cost efficiency , Digital/Mobile channels , API/Open banking

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Innovation in retail banking 2017: Reimagine banking
Study Infosys Finacle, October 2017
In order to re-imagine banking in today’s increasingly competitive environment, there needs to be a focus on disruptive technologies and innovations, as opposed to simply an iterative focus. The…

Keywords : Innovation , Bank Products & Services

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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