Digital transformation observatory 2020

Digital transformation observatory 2020

This document by BCG and Efma presents the results of 2020 BCG's survey on the state of digital transformation of banks as well as the learnings from observatory over the last four years.

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Previous editions

Digital transformation observatory 2019

18 October 2019

Digital transformation observatory 2018

26 November 2018

Keywords

Youth Bank Products & Services Workforce management Covid-19 Transformation Digital/Mobile channels