World InsurTech Report 2020

World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma analyzes the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and explores how they can collaborate with ecosystem partners to build new capabilities that meet the digital needs of customers.

For more information about the World InsurTech Report 2020, visit, follow #WITR20, or contact us at

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Previous editions

World InsurTech Report 2019

07 October 2019

World InsurTech Report 2018

02 October 2018


Insurance Products & Services Business strategy/Model Innovation Transformation
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