Efma Review 2020

Regional review

April 2020

Our focus throughout 2019 was on getting to know our members better, so we could customize and personalize our relationships with them. We enter 2020 with a global Efma community that is stronger than ever.

To ensure every member of that community has all the tools and connections they need to succeed in an increasingly dynamic ecosystem, this year will see us focusing on creating the first ever connected network for an industry.

In this year’s Efma Review, you will find an overview of the most significant issues and technologies that are affecting financial services companies across the world. It includes an in-depth overview of the latest research and thought leadership, and details of the innovations and approaches surrounding today’s hot topics, including Blockchain and Innovative Payments, Channels and Customer Experience, Corporate Social Responsibility, Innovation and Fintech, Insurance and Insurtech, SMEs and Affluent.

Keywords : Business strategy/Model , Bank Products & Services , Transformation , Innovation , Digital/Mobile channels