World Retail Banking Report 2019


October 2019

Doors have been opened to new-age players in the banking industry, intensifying the need for incumbent banks to prepare for change in order to remain competitive. Players that can deliver reliable, quick, and proactive solutions will be poised to provide a superior experience to the customer and play a leading role in the new ecosystem.

The World Retail Banking Report 2019 from Capgemini and Efma explores the customer’s banking journey paradigm shift to Open X and the importance for banks to evolve as universal partners and build strong positioning within this new connected ecosystem.

Successful banks will be those that can prepare for seamless and scalable collaboration in the Open X economy while continuing to build on their traditional strongholds.

For details about the World Retail Banking Report 2019, visit, follow #WRBR19, or contact us at

Keywords : Business strategy/Model , API/Open banking , Bank Products & Services