Machine learning in financial institutions


August 2020

AI and machine learning can improve banking in several categories, including customer personalization, identification of patterns and connections that humans can’t, and answering questions about banking issues in real-time. Financial institutions are already finding success with advanced analytic tools like AI and machine learning.

This report will identify where the banking industry is today, while providing an updated benchmark for organizations globally to follow for improved results.

The goal of this report is to provide a benchmark of how organizations are utilizing artificial intelligence to increase revenue, decrease costs and improve the customer experience. We will provide case studies and interviews with financial institution leaders on how organizations are leveraging machine learning functionality. By better understanding how banks are using advanced analytics, we can determine the level of digital AI maturity.

Keywords : Big data , AI/Robotics