For almost 20 years, new technologies and digital innovation have impacted every business activity, including the financial sector.
Although retail banking has not fundamentally changed until now, the way of doing business in this field is facing major changes.
In fact, newcomers have recently entered the market bringing new ways to deliver offers and services, as well as a more customer-focused value proposition, to a historically traditional ecosystem.
Recently however, a new tendency has emerged: Open Banking is booming in the financial market and could profoundly disrupt the way we think about retail banking activities.
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Keywords : API/Open banking , Digital/Mobile channels , Bank Products & Services , Business strategy/Model