It’s been a stimulating year to work in the financial services sector as the industry’s transformation continues to build momentum. During 2018, banks have implemented PSD2 and continued to work with regulators to support innovation across the industry. At the same time, several new real-time payments initiatives have made instant payments a reality across the world.
While technology, regulation and intense competition continue to bring new challenges, they’re also opening great opportunities. It’s been a privilege to see the innovations, insights and creativity of the Efma community as organizations position themselves to thrive in this rapidly changing environment. Efma members have led the way in innovation and transformation over the past year, and as part of a strong community, they will continue to do so in 2019.
Our focus throughout 2018 was on getting to know our members better, so we could customize and personalize our relationships with them. We enter 2019 with a global Efma community that is stronger than ever. To ensure every member of that community has all the tools and connections they need to succeed in an increasingly dynamic ecosystem, this year will see us focusing on creating the first ever connected network for an industry.
In this year’s Efma Review, you will find an overview of the most significant issues and technologies that are affecting financial services companies across the world. It includes an in-depth overview of the latest research and thought leadership, and details of the innovations and approaches surrounding today’s hot topics, including Blockchain and Innovative Payments, Channels and Customer Experience, Corporate Social Responsibility, Innovation and Fintech, Insurance and Insurtech, SMEs and Affluent.
Keywords : Bank Products & Services , Business strategy/Model