AI: A key enabler to accelerate the digital transformation

Study

January 2019

Artificial Intelligence (AI) is rapidly changing how financial institutions operate, manage data, and interact with customers.

The revolution brought by AI - a blend of three advanced technologies: machine learning, natural language processing and cognitive computing - has huge implications and most banks have by now experienced the transformative power of AI in the form of chatbots, robo-advisors, and Robotic Process Automation (RPA).

The Financial Services Industry now sees AI as a key enabler in accelerating the digital transformation where changing operating models and shifting competitive dynamics resulting from rapid adoption of AI are driving the financial services industry towards the intelligent bank.

Keywords : Digital/Mobile channels , AI/Robotics