Video-enabled insurance services: How video customer engagement transforms the way insurers do business


November 2017

Video has emerged as an important new channel for insurance companies to interact with customers, deliver advisory services, sell insurance and financial services products, perform remote expertise, and more.

This survey-based report introduces the market trends driving adoption of video-enabled insurance services and evaluates the attitudes of insurers towards the video channel. Additionally, for insurance companies working to define their strategy, we offer guidance and best practices based on Vidyo’s deep experience helping insurance companies and organizations in many other industries implement video customer engagement strategies around the globe.

The quantitative data presented in the report was collected through an online survey conducted from June to August 2017. Respondents included 84 insurance services professionals from 34 countries.

Keywords : Insurance Products & Services , Customer service , Video services