Digital transformation observatory

Digital transformation observatory

This document by BCG and Efma presents the results of BCG's survey on the state of digital transformation of banks.

Through case studies and interviews, it observes three digital delivery models that banks typically use to undertake their digital transformation: BaU+, New Business Line and Digital Entity.

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Previous editions

Digital transformation observatory 2020

13 November 2020

Digital transformation observatory 2019

18 October 2019

Digital transformation observatory 2018

26 November 2018

Keywords

Bank Products & Services Operations/New processes Digital/Mobile channels
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