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World InsurTech Report 2020 15 September 2020

The World InsurTech Report 2020 from Capgemini and Efma analyzes the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and explores how they can collaborate with ecosystem partners to build new capabilities that meet the digital needs of customers.

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