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World FinTech Report 2020 23 April 2020

BigTechs and challenger banks are significantly raising customer expectations while traditional banks are falling short, unable to compete with offerings from the new-age players.

The World FinTech Report 2020 from Capgemini and Efma explores the challenges faced by banks in adapting themselves to the demands of the customers and strategies they should develop to catch up with these new players.

FinTechs present banks with various opportunities to plug identified gaps towards a robust and enabling back-end, which will create an attractive, customer-centric front-end and enable excellent last-mile delivery.

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