Login

Digital banking through COVID in Canada: Capitalizing on consumer behavior change 08 July 2021

The financial sector is no stranger to disruption. New technologies and customer preferences have forced institutions to continually innovate. This past year, however, introduced a major disruption by way of the pandemic. Digital banking, already growing pre-pandemic, became a necessity. Banks leapt into action to continue providing their services to customers amidst unprecedented uncertainty. Leading banks that were already employing data-driven methods to provide their range of core banking services were able to easily adapt to the new reality. Canada, with its first-rate financial institutions and incredible digital initiatives, is an ideal country to understand how banks adapted and thrived throughout this past year.

The top Canadian banks have embraced digital banking to bring innovative offerings to market. With increased competition from tech-focused neobanks and big tech companies, customer engagement is a crucial metric for financial institutions. As you will see from our interviews with Canadian executives, there is a lot of amazing work going on in this space, with digital channels driving impressive customer engagement.

We partnered with EY to produce this report. We want to thank them, along with all contributing banks, for providing their expertise and insight on the state of digital banking in Canada.

Download files:

You need to be logged to download a study. Sign in

Related Content

World InsurTech Report 2021
Study
World InsurTech Report 2021 02 September 2021
Neobanks and the next step
Study
SBER: reimagining the branch
Study
Digital-first SME banking
Study
Get digital or die tryin’ Exclusive
Article
Get digital or die tryin’ 01 February 2021
EfmaLIVE - Inspire Change Exclusive
Article
EfmaLIVE - Inspire Change 06 November 2020
Welcome words and speakers’ introduction
Presentation