Digital banking through COVID in Canada: Capitalizing on consumer behavior change 08 July 2021
The top Canadian banks have embraced digital banking to bring innovative offerings to market. With increased competition from tech-focused neobanks and big tech companies, customer engagement is a crucial metric for financial institutions. As you will see from our interviews with Canadian executives, there is a lot of amazing work going on in this space, with digital channels driving impressive customer engagement.
We partnered with EY to produce this report. We want to thank them, along with all contributing banks, for providing their expertise and insight on the state of digital banking in Canada.