Digitalization in financial services in South Africa: Is it worth the squeeze? 07 October 2021
With digital at the center of South African society, banks and insurers are transforming their offerings to meet evolving customer expectations. In a report co-produced with Oliver Wyman, we examine the retail financial services landscape in South Africa.
We look at how digital is driving value for banks, whether digitization efforts are living up to expectations, and how banking services will evolve moving forward.
To do this, we spoke with executives from the top institutions in the country, men and women with a deep understanding of how the industry has changed and where it is headed in the future. For an insightful look at South African banking and insurance, this is the perfect resource.