A burgeoning digital scene in Africa 01 February 2022
With nearly 200 million youth between the ages of 15-24, Sub-Saharan Africa is full of potential. In this report, jointly produced with KPMG, we focus on three countries: Nigeria, Ghana, and Kenya.
The financial services landscape in these dynamic countries is undergoing a major transformation. Digital channels are the primary way to reach customers and banks are moving quickly to adapt their offerings.
We look at how banks are cultivating a customer-centric culture, elevating the customer experience, and keeping pace with youthful expectations.