Digital-first SME banking 30 June 2021

As we traverse the road to recovery across the globe, SMEs are being created, reopened, and renewed. Their needs are not only evolving, but growing. In their financial partners, business owners are seeking more than just loan providers. They need partners who can provide holistic business services that enable owners to focus on what really matters: their customers. 

To meet the evolving needs of SME customers, banks are transforming their business models, digitizing their offerings, and creating ecosystems with a whole range of beyond banking services. These banking transformations, however, don’t just happen overnight. With their business clients at the forefront of their efforts, some banks are going it alone. Others are bringing in forward-thinking third parties, like FintechOS, to drastically speed up their digitization efforts.

We created this report to look at the SME banking landscape and, more critically, how banks are becoming digital-first. We partnered with FintechOS to bring you insights from a top expert in the industry, along with interviews with SME banking executives from around Europe and an institutional survey. I am sure you’ll find the following pages to be a great resource on the changing SME banking landscape. 

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