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What will the new normal look like after the Covid-19 crisis ends? 20 May 2020

  • How do you plan on recovering the new normality? What are the consequences and action for products, customer services, digitalization etc.?
  • Are you planning on having more digital services included in your app/web app or roboadvisor?
  • Are you planning on maintaining some of your teams working from home?
  • How can we recover the trust of our customers in securities, funds, etc?
  • What went well so far? What will you do differently in the future? Have BCM plans proved to be sufficient?
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