Building 1 on 1 connections between customers and their bank 02 April 2019

- Flipping the traditional service model on its head
- Empower local customer teams to deliver personalized, proactive banking services
  consistently through any physical and digital channels
- Significantly improve customers’ Net Promoter Scores by providing a more personal, local
  digital experience
- Turn bankers into financial coaches and become a talent magnet
- Develop strong partnerships with fintechs – How de Volksbank/SNS Bank effectively
  partnered with Kony DBX to achieve their vision

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