Why your customer may damage your future growth prospects 04 April 2019
- Banks drive to maximise the use of technology – it is expensive, does it drive greater loyalty?
- Is technology the differentiator in the eyes of customers?
- Regulators – added cost or benefit?
- Competition – do you really appreciate who is coming to eat your dinner?
- Data – is this the answer to future differentiated growth?
- Customers – how well do you really understand them?