How to use assisted self-service devices in multiple modes to deliver outstanding customer experience 19 October 2018

- Millennium BCP implemented Auriga’s WinWebServer to create a tightly integrated platform. Staff can now use tablets for full visibility of how customers are using branch services, and harness this to engage with them, aiding them with more complex and personalized requests.
- A purposefully-designed, proactive employees culture to help the customers in this new Customer Journey.
- Specifically, designed customer choreography that leaves little to chance.
- Fastidious attention to detail throughout and following the project For a bank based in Portugal, where cash is still widely used, this technology is important for bridging the gap between digital banking and physical currency.

Speech followed by Q&A

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