How to move on with reinvented CX for Small Business Market? 24 March 2017

- Context: new environment & challenges for Small Businesses in Europe / Italy - it’s urgent to move! 
- Key-levers for changing direction and offer a real new CX: culture & governance change, Design Thinking for CJ’s reinvention, Agile Method for fast delivery - easy to say, quite a challenge to apply! 
- Case “I need cash now”: what, why, how? - we finally did it! 
- Some conclusions on KPI’s to measure our performance; NPS for Small Business key take-aways

This presentation is reserved for Efma members.
Are you a member? Please log in or create a free account to access it
You are not a member yet? Check out all membership benefits

Download files:

Related Content