Defining a winning open banking strategy
Open banking will disintermediate retail banks. There’s simply no getting around it. Rather than see that as a risk, however, banks will use the opportunities that open banking offers to strengthen…
Personalization in retail banking
Personalization is becoming the North Star in terms of digital transformation in retail banking. Banks will have to deliver the right one to one experience in the right channel at the right time.
The point of views are the results of a close collaboration between Efma and BCG.
These synthesis papers on hot topics are intended to assist members in their reflections in the area of retail financial services: marketing banking services, products and services, distribution circuits, multi-channel banking, online financial services, customer relationship management, etc.