Branches: to close or not to close?
The future of the branch networks has been in question for a while. Most of the financial institutions around the world have already initiated branch closures and/or launched branch transformations in…
Adapting banks to a new normal environment of low interest rates
The 'new normal' environment of durably low interest rates is challenging the model of banking intermediation. While effects have not yet fully played out, the flattening of the yield curve puts banks'…
What is the future of retail banking after PSD2?
Axel Reinaud from BCG and Vincent Bastid from Efma are delighted to share their views on Payments Service Directives II (PSD2). Dealing with PSD2, they are wondering how it will impact daily…
The point of views are the results of a close collaboration between Efma and BCG.
These synthesis papers on hot topics are intended to assist members in their reflections in the area of retail financial services: marketing banking services, products and services, distribution circuits, multi-channel banking, online financial services, customer relationship management, etc.