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Last speakers

Tristan Dhalluin
Tristan Dhalluin Roland Berger
Senior Project Manager
François Forge
François Forge Wakam
Head of Strategic Innovation
Christophe Angoulvant
Christophe Angoulvant Roland Berger
Senior Partner
Jean-Marc Pailhol
Jean-Marc Pailhol Allianz SE
Allianz Partners Board member & GSP Chief Officer
Slawek Koziol
Slawek Koziol ADAPTOVATE
Project Lead – Europe
Javier Martinez Arroyo
Javier Martinez Arroyo McKinsey & Company
Associate Partner
Karin Van Hoecke
Karin Van Hoecke KBC Bank
General Manager, Digital Transformation and Data
Philippe Soussan
Philippe Soussan BCG
Managing Director & Partner

Last authors

Ngozi Chidozie
Ngozi Chidozie KPMG Nigeria
Partner
Vincent Chatard
Vincent Chatard MCB Mauritius Commercial Bank
Chief Operating Officer
Andras Kallay
Andras Kallay Raiffeisen Bank International
Private Banking Executive Director and Retail Chief Investment Officer
Lito Villanueva
Lito Villanueva Rizal Commercial Banking Corporation
EVP & Chief Innovation & Inclusion Officer, Digital Entreprise & Innovations Group Head
Andrey Zharskiy
Andrey Zharskiy Sberbank
Managing Director, Head of Digital Business Platform, Retail Business
Inga Kelauradze
Inga Kelauradze TBC Bank
Agile Transformation Lead/ Head of Agile Center of Excellence
Dipu KV
Dipu KV Bajaj Allianz General Insurance Company
President – Head of Operations & Customer Service
Selim Yüksel
Selim Yüksel Akbank
Vice President, Innovation Center

Last interviewees

Ojiugo Emeruem
Ojiugo Emeruem Sterling Bank
Group Head Customer Experience
Oluwaseun Bejide
Oluwaseun Bejide Stanbic IBTC Bank
Head, Customer Experience
Tunde Hassan-Odukale
Tunde Hassan-Odukale Leadway Assurance Company
Managing Director
Tejal Dave
Tejal Dave SBM Bank Kenya Ltd
Vice President & Head - Elite, Diaspora and Wealth Management
Maurice Kiilu
Maurice Kiilu National Bank of Kenya
Manager, Customer Experience and Service Quality
Anita Chege
Anita Chege Housing Finance Bank
Head Digital Transformation
Henry Dottey
Henry Dottey UBA Ghana
Head, Marketing & Corporate Communications
Cesar Cundari
Cesar Cundari CaixaBank
Director of Customer Experience Labs