SME at a glance: expert views on the news. Episode 3: Helene Panzarino
In the newest podcast series, SME at a glance: Expert views on the news, Efma’s SME Banking Program Director Lukas Dzuroska interviews SME Experts from all over the world. The two take a look at the most recent news in the world of SME banking and Lukas' guests provide their expert POV on how and why these things are happening.
In the third episode of SME at a glance: Expert views on the news produced by Efma's SME Banking team, Lukas Dzuroska and Helene Panzarino discussed the latest SME news and had a look at:
- CIBC's expansion of business banking advisory team with aim to support business owners
- how Commonwealth Bank improved their lending services and doubled their in-branch local business bankers to help businesses hit by the crisis
- National Australia Bank's decision to hire new employees to support CX difficulty during #Covid-19
- the rise of challenger banks such as Lunar or Judo Bank and how will they manage to strengthen their value proposition to succeed in the new normal