VTM (Virtual Teller Machine) Krung Thai Bank

KTB is the first and the only one bank in Thailand who provide unique digital banking service through VTM

Country: Thailand
Launch date: 2015
Keywords: ATM

Presentation

Concept and objectives: The concepts and objectives of Krungthai Bank Virtual Teller Machine (VTM) are inspired by the Bank’s Core Value, especially the ‘Innovation’ element. The Bank developed the first VTM, a One-Stop-Service machine to serve the customers with the greatest convenience and best services.

Reasons behind: The Bank aspires to elevate the standard of retail customer services by increasing digital banking service channels. Therefore, the VTM has been invented to enhance customers’ satisfaction and convenience.

State of competition: KTB is the first and the only one bank who provide unique digital banking service through VTM including opening new account and issuing physical debit card. In other traditional bank, both services need to be taken care by teller in branch only.

Sources of inspiration: Based on the Core value of the Bank as FIRST – Firm, Innovation, Responsibility, Service, and Teamwork and the goal to become paperless Organization, the VTM integrates Bank’s service, innovation, creativity and concerning of the environment all in one machine.

Departments involved: The project initiators are IT Group, Network Strategy Team, Electronic Banking Product Development and Vendor.

Main results so far: We already installed 2 VTMs, Siam paragon and central ladprao. By 2016, Bank will launch 3 more VTMs in potential locations, including at Siam Paragon, Central Ladprao, Central World Plaza, The Mall Bangkapi and on Prachautis Road (Toongkru).

The reason behind

Uniqueness

Implementation

Project organization

Results

Investments

Medias

Videos

Did you find it innovative? Do not hesitate to give us your thoughts!

Key contact
avatar
Chanvit Rungruanglada
FVP marketing and Strategy
Krung Thai Bank
Thailand
You might also like
Kuwait Finance House Logo

KFH Go

By Kuwait Finance House from Kuwait
December 26, 2018

Isbank Logo

Cash & Location Optimization Models

By Isbank from Turkey
December 7, 2018

Siam Commercial Bank Logo

SCB Express

By Siam Commercial Bank from Thailand
September 11, 2018