Sterling Agent Banking Sterling Bank

The technology enables authentication through biometrics rather than using a PIN making it more targeted at the less educated and secure.

Country: Nigeria
Launch date: 2013
Keywords: Biometrics, Branch, Cybersecurity/Authentication, Operational Excellence/Cost Efficiency


Although we have filled this out under physical distribution- we actually believe it is a ‘phygital’ distribution as it uses both physical and digital means to distribute banking to the underbanked/unbanked.

Agent banking provides a cost effective and efficient manner in delivering banking services while increasing our footprint in the Nigerian market. Moreso, it enables our bank serve the unbanked and under-banked further enabling our retail business growth. Our agent banking business is largely dependent on technology and people where the IT solution links all bank agents, customers and the backend banking application in a single, easy to use platform.

Account opening and operation on the agent banking platform is easy to use and designed with the customer in mind. The agents use an all-in-one (camera, payment and biometric) POS machine to serve customers and require a customers’ fingers for authentication. An at agent location, customers are able to carry out the following transactions:
• Account opening
• Deposits
• Withdrawals
• Transfers
• Airtime purchase
• Service payment- DSTV, Electricity

Currently, we have over 400 agents across Nigeria with a 60% active rate.

The reason behind



Project organization




Did you find it innovative? Do not hesitate to give us your thoughts!

Key contact
Adewale Adebowale
Head, Agent Banking
Sterling Bank
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