APPCOL Mapfre

APPCOL manages the services of property suppliers in the simplest way: reducing costs and saving our suppliers time.

Country: Spain
Launch date: 2016
Keywords: Digital/Mobile channels, Internet of Things, Specific Customer

Presentation

APPCOL has been created for the property suppliers in order to speed up the process of assignment,reception and report of home repairs. The app helps to make easier and simple the process of managing all these services. It shows all the required information in real time.

APPCOL makes easier to communicate with the client. It makes possible to optimize routes, put in the app the following pending visits simultaneously. It allows registering landmarks of pending services, attaching photographs, and generating services for other suppliers. It makes possible to manage all services instantly in digital format, obtaining the client’s conformity and signature digitized.

Nowadays APPCOL is being used by 2.000 freelance suppliers registered, over 318.000 services has been managed so far, and over 203.000 digital work reports have been completed.

The reason behind

Uniqueness

Implementation

Project organization

Results

Investments

Key contact
avatar
Isabel Kolster
Head of Innovation Community
Mapfre
Spain
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