Insurance Summit

27 to 28 April 2017


Thursday 27 April 2017

Welcome coffee and registration
Artificial intelligence and data driven approaches
Applying Artificial Intelligence to insurance for greater customer centricity
09:00 - 09:25
Monika Schulze
Zurich Insurance Group
Global Head of Marketing, Member of the Leadership Team Switzerland

- Embracing the shift from a product-centric to a customer-centric approach in insurance
- Opportunities for machine learning for a more seamless insurance customer experience
- Are machines replacing humans or are they complementary?

Data and insights: are we winning?
09:25 - 09:50
Angela Mhlanga
Standard Bank
CEO of BancAssurance, Head of Insurance South Africa

- Are all the data and insights relevant?
- A case study
- Data and insights into creating exceptional customer experiences to boost competitiveness

Insurance in the mobile-first area
09:50 - 10:15
Anna M. Lik
Product Manager Poland

- More and more people use smartphone for everyday tasks
- But some say there is not much use for an insurance mobile app
- We have investigated the current state of mobile insurance
- … and we would like to share some findings about its future

Questions and answers
10:15 - 10:40
Coffee break and networking
Innovating your business model
Payment Protection Insurance (for consumer and mortgage loans): how to adapt to a rapidly changing environment
11:10 - 11:35
Pierre-Nicolas Carissan
CNP Assurances
Deputy Head of International France

- New regulations?
- New customer needs?
- New digital tools?
- New players?

New omni-channel distribution models in a customer-centric environment: the hybrid approach
11:35 - 12:00
Grégoire de Montaigu
AXA Group
Digital Regional Director France
Insurance’s window of opportunity to innovate and positively influence peoples’ lives
12:00 - 12:25
Demetrio Migliorati
Banca Mediolanum
Head of Digital Organisation Italy

- The huge potential to innovate in insurance and make it compelling for customers (much more so than in banking)
- IoT and wearables are facilitating new formats for behavioural-based contracts and policies
- The dawn of a brand new world in which insurance can play a major role in empowering people to live a better life

Questions and answers
12:25 - 12:50
Strategic Alternatives
STUDY PRESENTATION: Strategy of traditional insurers towards aggregators
14:20 - 14:45
Mathieu Sébastien
Roland Berger
Partner, Pôle Services Financiers France
Round table session : Industry experts on IoT’s impact on insurance in 2020
14:45 - 15:10
Round table session : Industry experts on IoT’s impact on insurance in 2020
15:10 - 15:35
Questions and answers
15:35 - 16:00
Coffee break and networking
Blockchain and other game changers
Curse or gift: capitalising on today’s life insurance business challenges
16:30 - 16:55
José Antonio Iglesias
Assistant General Manager of Customers and Product Offer Spain

- How VidaCaixa has successfully met the main challenges that the life insurance business is currently facing
- The gift of longevity
- The gift of low interest rates
- The gift of political uncertainty
- The gift of new competitors

Lego for business. Blockchain a game changer for insurance?
16:55 - 17:20
Paul Meeusen
Swiss Re
Director of Finance and Treasury Services Switzerland

- How to tackle insurance process latency with smart contracts
- Can sharing aid the identity and authenticity needed for insurance?
- How to make consensus building still efficient
- Continuous improvement – why things get better when we collaborate
- Cash is king – considering time value of money and asset-liability-management in the business case
- Neutrality – address the perception of big brother, naive altruism with capital markets thinking

A case study on taking advantage of the blockchain
17:20 - 17:45
Menco van der Weerd
Aegon Nederland
Director Life Protection Netherlands
Questions and answers
17:45 - 18:10
End of the conference day 1

Friday 28 April 2017

Welcome coffee
Win-win-win: Innovating for your customers’ benefit, society’s and your bottom line!
Vitality Shared Value Insurance
09:00 - 09:35
Andrew Scott
Global Business Development Lead United Kingdom
Panel session : Insurance’s new improved role on positively influencing people’s lives and preventing risk occurance
09:35 - 10:10
Best practice: Taking advantage of Efma’s Innovation database to boost our innovation process
10:10 - 10:40
Jorge Pereira Da Silva
Fidelidade - Companhia de Seguros
Marketing Manager Portugal

- Why - the urgency of business evolution
- What - vision, research, innovation process and prototyping
- How - building the ecosystem, with valuable sources of information like the Efma Innovation database
- With Whom - defining and involving the stakeholders

Coffee break and networking
Insurance never ending effort to be more service oriented
The Europ Assistance approach to digital transformation : how new technology innovation impact the way we interact with our customers
11:10 - 11:35
Cristina Pettazzi
Europ Assistance Group
Group Strategic Marketing Manager
Edouard Tesnière
Europ Assistance France
Head of Digital France
Innovation in Insurance: The Corporate Startup Way
11:35 - 12:00
Christophe de Cacqueray
Director of Innovation Lab France

- The need for change
- The innovation paradox
- The Corporate Startup experience

Raising the bar on Bancatakaful
12:00 - 12:25
Daffer Luqman
Abu Dhabi Islamic Bank
Global Head of Liabilities and Wealth Management United Arab Emirates

- Industry outlook: UAE market
- Meeting the needs of the community
- Product innovation
- Digital interactions
- Key challenges
- Key trends

Insurance is leading the charge with digital
12:25 - 12:50
Juliette Bron
Head of Digital Development France
Questions and answers
12:50 - 13:15
End of the conference day 2

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Get a feel of the Insurance Summit in 2016, with:

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What delegates said at #EfmaIns16

"Interesting, useful."

Nathalie Bois-Monier, Head of International Marketing and Sales, Crédit Agricole Assurances, France

What delegates said at #EfmaIns16

"Very rich in experience sharing. The industry will move/is moving fast. Diversity of cases presented. Very impressive! "

Marie Mathilde Tournade, Chief Financial Officer, CNP UniCredit Vita, Italy


What delegates said at #EfmaIns16

"A group willing to share its best practices." 

Tercila Favero Schultz,Manager of Research and Innovation,  Banco Bradesco, Brazil

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