Insurance Summit

Conference
London
27 to 28 April 2017

Brochure Activity feed


Thursday 27 April 2017

08.15
Welcome coffee and registration
09.00
Artificial intelligence and data driven approaches
Vitality Shared Value Insurance
09:00 - 09:25
Andrew Scott
Vitality
Global Business Development Lead United Kingdom
Data and insights: are we winning?
09:25 - 09:50
Angela Mhlanga
Standard Bank
CEO of BancAssurance, Head of Insurance South Africa

- Are all the data and insights relevant?
- A case study
- Data and insights into creating exceptional customer experiences to boost competitiveness

Insurance in the mobile-first era
09:50 - 10:15
Anna M. Lik
Comarch
Insurance Product Manager Poland

- More and more people use smartphone for everyday tasks
- But some say there is not much use for an insurance mobile app
- We have investigated the current state of mobile insurance
- … and we would like to share some findings about its future

Questions and answers
10:15 - 10:40
10.40
Coffee break and networking
11.10
Innovating your business model
Payment Protection Insurance (for consumer and mortgage loans): how to adapt to a rapidly changing environment
11:10 - 11:35
Pierre-Nicolas Carissan
CNP Assurances
Deputy Head of International France

- New regulations?
- New customer needs?
- New digital tools?
- New players?

New omni-channel distribution models in a customer-centric environment: the hybrid approach
11:35 - 12:00
Grégoire de Montaigu
AXA Group
Digital Regional Director France
Insurance’s window of opportunity to innovate and positively influence peoples’ lives
12:00 - 12:25
Demetrio Migliorati
Banca Mediolanum
Head of Digital Organisation Italy

- The huge potential to innovate in insurance and make it compelling for customers (much more so than in banking)
- IoT and wearables are facilitating new formats for behavioural-based contracts and policies
- The dawn of a brand new world in which insurance can play a major role in empowering people to live a better life

Questions and answers
12:25 - 12:50
12.50
Lunch
14.20
Strategic Alternatives
STUDY PRESENTATION: Strategy of traditional insurers towards aggregators
14:20 - 14:45
Mathieu Sébastien
Roland Berger
Partner, Pôle Services Financiers France
Euler Hermes Digital Agency - reinventing Trade Credit Insurance in 18 months
14:45 - 15:10
Christophe Spoerry
Euler Hermes Digital Agency
EHDA co-founder France

-From 100 years of global leadership to a crisis of
-Building a platform for innovation in an unknown
-Scaling-up: from successful experiments to new lines of
-What becomes of the company culture?

Round table session : Industry experts on IoT’s impact on insurance in 2020
15:10 - 15:35
Questions and answers
15:35 - 16:00
16.00
Coffee break and networking
16.30
Blockchain and other game changers
Curse or gift: capitalising on today’s life insurance business challenges
16:30 - 16:55
José Antonio Iglesias
VidaCaixa
Assistant General Manager of Customers and Product Offer Spain

- How VidaCaixa has successfully met the main challenges that the life insurance business is currently facing
- The gift of longevity
- The gift of low interest rates
- The gift of political uncertainty
- The gift of new competitors

Lego for business. Blockchain a game changer for insurance?
16:55 - 17:20
Paul Meeusen
Swiss Re
Finance Director Switzerland

- How to tackle insurance process latency with smart contracts
- Can sharing aid the identity and authenticity needed for insurance?
- How to make consensus building still efficient
- Continuous improvement – why things get better when we collaborate
- Cash is king – considering time value of money and asset-liability-management in the business case
- Neutrality – address the perception of big brother, naive altruism with capital markets thinking

Blockchain meets insurance. Is this the end?
17:20 - 17:45
Menco van der Weerd
Aegon Nederland
Director Life Protection Netherlands

- Does blockchain signal the end for incumbents?
- Discuss avenues for blockchain development for incumbents.
- Taking care of our customers in the distributed ledger world; responsibilities and rewards

Questions and answers
17:45 - 18:10
18.10
End of the conference day 1

Friday 28 April 2017

08.15
Welcome coffee
09.00
Win-win-win: Innovating for your customers’ benefit, society’s and your bottom line!
Applying Artificial Intelligence to insurance for greater customer centricity
09:00 - 09:25
Monika Schulze
Zurich Insurance Group
Global Head of Marketing, Member of the Leadership Team Switzerland

- Embracing the shift from a product-centric to a customer-centric approach in insurance
- Opportunities for machine learning for a more seamless insurance customer experience
- Are machines replacing humans or are they complementary?

Innovation in Insurance: The Corporate Startup Way
09:25 - 09:50
Christophe de Cacqueray
Covéa
Director of Innovation Lab France

- The need for change
- The innovation paradox
- The Corporate Startup experience

The development of an innovation ecosystem
09:50 - 10:15
Adriana Gouveia
Fidelidade - Companhia de Seguros
Head of Innovation Portugal

- The urgency of business evolution
- The development of a vision 
- Building an innovation ecosystem with valuable partners by capitalizing external sources of information like the Efma Innovation database
- Defining and involving the stakeholders

Questions and answers
10:15 - 10:40
10.40
Coffee break and networking
11.10
Insurance never ending effort to be more service oriented
The Europ Assistance approach to digital transformation : how new technology innovation impact the way we interact with our customers
11:10 - 11:35
Cristina Pettazzi
Europ Assistance Group
Head of Strategic Marketing & External Communication France
Edouard Tesnière
Europ Assistance France
Head of Digital Transformation France
Raising the bar on Bancatakaful
11:35 - 12:00
Jumanah Saeh
Abu Dhabi Islamic Bank
Head of Bancatakaful United Arab Emirates

- Industry outlook: UAE market 
- Meeting the needs of the community 
- Product innovation 
- Digital interactions 
- Key challenges 
- Key trends 

The methods we developed to massively deploy digital within the group, and our achievements
12:00 - 12:25
Juliette Bron
Macif
Head of Digital Development France

- IT and Digital teams shared company wide Lean Start Up and Design Thinking methodologies
- Revamping the web site and mobile app
- Digitizing our sales force

Questions and answers
12:25 - 12:50
12.50
End of the conference day 2

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72

Get a feel of the Insurance Summit in 2016, with:

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What delegates said at #EfmaIns16

"Interesting, useful."

Nathalie Bois-Monier, Head of International Marketing and Sales, Crédit Agricole Assurances, France

What delegates said at #EfmaIns16

"Very rich in experience sharing. The industry will move/is moving fast. Diversity of cases presented. Very impressive! "

Marie Mathilde Tournade, Chief Financial Officer, CNP UniCredit Vita, Italy

 

What delegates said at #EfmaIns16

"A group willing to share its best practices." 

Tercila Favero Schultz,Manager of Research and Innovation,  Banco Bradesco, Brazil

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