Digital Channels eCouncils 2020

In this time of uncertainty, Efma is adjusting its strategy to better serve its members. To that end, we will be transforming the format of our quarterly executive councils, exclusive groups of senior executives from leading Efma member banks and insurance companies, into eCouncils.

Efma has decided to extend its exclusive councils to the entire Efma community (members and non-members) with connection and sharing as two of our core values. As financial institutions worldwide are looking to adapt and manage current challenges, there is no better time to connect and seize the opportunities that these uncertain times offer. The eCouncils will focus on how financial institutions will continue to operate, serve their customers, and contribute to slowing down the propagation of the virus, in the following taskforce groups: Affluent & Private Banking, Digital Channels, Innovative Payments, Insurance, Operational Excellence, Physical Channels, Risk Management and SME Banking. These eight online meetings will occur every month until June in order to quickly share, react, and anticipate. We will anticipate and collaborate on the next steps in each business line.