Operational Excellence Council meetings 2018

The Operational Excellence council deals with topics like the simplification of banking or payment operation in a PSD2 environment. Join the council to benefit from the discussion.


What can you expect

Collaborative sessions
Industry expert presentations
Out of the box sessions: Fintech; visits, etc.
An informal gathering on the evening before the meeting


Vincent_Bastid_portrait.jpg (671 KB)

Operational Excellence council Director
Vincent Bastid

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Operational Excellence council Chairman
Lars Linder

Members list

To get more information regarding the terms and application conditions to join the Efma Advisory Councils, please contact:

mailys_mertian_2.png (66 KB)   Maïlys Mertian
  Councils Programme Director
  +33 1 47 42 66 39


How do the participants describe the Operational Excellence  council ?

"Meeting senior peers from other banks to discuss the most interesting topics of the moment."

Lars Linder, Head of Projects and Business Development, Swedish Retail Banking, Swedbank

How do the participants describe the Operational Excellence council ?

"An open space to think and discuss about interesting subjects of the banking system."

Josu Arraiza, Operations and Systems Area Direcor, Laboral Kutxa

How do the participants describe the Operational Excellence council ?

"It is a council by the banks with different kinds of practices in their banks and the important issues/challenges/thoughts and opportunities we shared among the councils members."

Hüsü Mete Günes, Head of Retail Loans and Card Operation Division, Isbank



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