Finalta began as an idea: to shine a bright light on performance to help organizations understand how they compare with peers and give them the information they need to improve performance over time. Today, we are the market leaders with more than 10 years' experience in providing benchmarking and best-practice services to financial institutions, serving over 250 organizations in more than 50 countries. Clients value the highly practical nature of our work. The results of a Finalta benchmarking engagement are typically presented to the financial institution’s executive management team and used as a catalyst for change. Our recommendations, based on proven best practices, accelerate change and reduce risk.

Domain of expertise

Our trusted client relationships allow us to access valuable performance metrics. While always delivered in an anonymous format, this data provides a unique source of intelligence to our clients. All data is sourced under non-disclosure directly from financial institutions, complemented by interviews with senior management. Precise definitions and a rigorous verification process ensure that data is compared on a like-for-like basis – ensuring the highest level of quality in our results.

Our two areas of core expertise are Banking and Insurance. Our banking products include channel and segment-focused studies; our insurance products include claims and fraud.