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Latest Efma news

SME at a glance: expert views on the news

SME at a glance: expert views on the news

Wednesday 2 December 2020

The newest Efma podcast looks at the most interesting news in the SME banking industry. 

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At work with Pierre Habis

At work with Pierre Habis

Wednesday 2 December 2020

Pierre Habis, Head of Consumer and Business Banking at Santander Bank USA, spoke with Efma’s Boris Plantier about how improving the customer experience is what drives him and his team every day.

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Amalgamation of Lakshmi Vilas Bank with DBS Bank India EXCLUSIVE

Amalgamation of Lakshmi Vilas Bank with DBS Bank India

Tuesday 1 December 2020
PZU is first Polish insurer to use Tractable's AI to analyse auto damage EXCLUSIVE

PZU is first Polish insurer to use Tractable's AI to analyse auto damage

Monday 30 November 2020
Forging your own challenger bank: Discovery Bank (Discovery) EXCLUSIVE

Forging your own challenger bank: Discovery Bank (Discovery)

Monday 30 November 2020
Alterna Bank and Thinking Capital re-launch innovative lending solution to support SMEs EXCLUSIVE

Alterna Bank and Thinking Capital re-launch innovative lending solution to support SMEs

Monday 30 November 2020
Lightnet Group forges partnership with Siam Commercial Bank EXCLUSIVE

Lightnet Group forges partnership with Siam Commercial Bank

Saturday 28 November 2020
Fintech Friday: PhonePe – building India’s largest transaction platform

Fintech Friday: PhonePe – building India’s largest transaction platform

Friday 27 November 2020
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Studies & Reports

Cracking the code of SME banking

Cracking the code of SME banking

Banks often see the SME segment as unattractive and costly to serve. According to this view, the segment generates high levels of risk and operating expenses, and has limited growth potential. As the resulting economic downturn is expected to increas...

Digital transformation observatory 2020

Digital transformation observatory 2020

This document by BCG and Efma presents the results of 2020 BCG's survey on the state of digital transformation of banks as well as the learnings from observatory over the last four years....

Innovation in retail banking report 2020

Innovation in retail banking report 2020

Efma and Infosys Finacle are proud to present the 12th annual ‘Innovation in Retail Banking’ report, authored by Jim Marous, Owner/CEO of the Digital Banking Report. This report highlights the top digital trends in the industry that are t...

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Media content

SME at a glance: expert views on the news. Episode 4: Esra Kivrak
Podcast

SME at a glance: expert views on the news. Episode 4: Esra Kivrak

Tuesday 1 December 2020
SME Banker of the Year: Episode 6,  Rajeev Chalisgaonkar (Standard Chartered)
Podcast

SME Banker of the Year: Episode 6, Rajeev Chalisgaonkar (Standard Chartered)

Tuesday 17 November 2020
SME at a glance: expert views on the news. Episode 3: Helene Panzarino
Podcast

SME at a glance: expert views on the news. Episode 3: Helene Panzarino

Tuesday 3 November 2020
SME Banker of the Year: Episode 5, Lori Darlington (RBC Bank)
Podcast

SME Banker of the Year: Episode 5, Lori Darlington (RBC Bank)

Tuesday 20 October 2020
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Most read across the community

1

EfmaLIVE - Inspire Change

Starting Monday, the global banking community will come together to discuss the biggest trends shaping the industry....

2

Digital transformation in the workplace

In 2020, financial institutions have experienced significant transformation in all parts of the business. Across the world, we’ve seen technology improve employee productivity, accelerate workplace modernization,&n...

3

Forging your own challenger bank: Space (TBC Bank)

Nikoloz Kurdiani, Deputy CEO at Space, explains how their core rules of simplicity and transparency are driving the bank to create an enjoyable digital experience in Georgia....

4

Sberbank: “Our objective is to help businesses regain the ground they lost during the pandemic”

Anna Loevskaya, Director of Sberbank’s Digital Corporate Bank Division, talks to Efma about the bank’s interaction with corporate customers during the coronavirus pandemic and the measures taken to support entrepreneurs. She stressed that...

5

Banks trailing in digital maturity: Infosys Finacle and Efma’s 2020 ‘Innovation in Retail Banking’ report

7 percent of executives believe they have satisfactorily deployed digital transformation at scale....

6

Decoding AI in financial services

A new book out by Clara Durodié is a must-read for financial institutions grappling with both the challenges and opportunities that AI has brought to the industry. Efma’s Boris Plantier spoke with Ms. Durodié about the book and AI...

7

Pandemic has sped up digital business banking adoption in Brazil

Marcelo Henrique Toledo Santos, Head of Digital Business Banking at Banco Itau in Brazil, describes the range of aid intitiatives developed by the bank to help its SME customers during this crisis....

8

SR-Bank: Assisting Norwegian SMEs during the crisis

Arild Langberg Johannessen, Director of Digital SME at SR-Bank in Norway, discussed with Efma’s Lukas Dzuroska the ways his bank went the extra mile for their SME customers....

Latest case studies

Customer freedom: new payment and self-service solutions on digital channels EXCLUSIVE
Banking innovation case study

Customer freedom: new payment and self-service solutions on digital channels

Monday 30 November 2020

Customers with freedom to manage their own bank account have a better experience with the institution and it makes it possible to reduce the BackOffice work. For this reason, we have improved payment and self-service solutions on our digital channels, so that the customers can navigate increasingly quickly and easily, innovation that impacts efficiency and productivity...

Digital signature loan, without leaving home EXCLUSIVE
Banking innovation case study

Digital signature loan, without leaving home

Monday 30 November 2020

The new Coronavirus pandemic requires security and social distancing, but the economy cannot stop and, therefore, we have launched a loan with a digital signature, in which the client can obtain financing without leaving their homes and without having to go to one of the Losango branches. Losango is a Bradesco financial solutions company that has been in business for more than 49 years as a financial partner in the lives of thousands of Brazilian..

Dazzling customers through Proactive Servicing EXCLUSIVE
Insurance innovation case study

Dazzling customers through Proactive Servicing

Wednesday 6 May 2020

Pro-active servicing in the UK..

MYA EXCLUSIVE
Insurance innovation case study

MYA

Monday 4 May 2020

The platform combines all the digital tools built for the network, in all phases of meeting with the customer / prospect, starting from the approach to sales and post-sales...

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