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Latest Efma news

NiCKEL reaches 2 million customers in France EXCLUSIVE

NiCKEL reaches 2 million customers in France

Monday 12 April 2021

Nickel passed the 2 million customer milestone and will accelerate the deployment of its local network across Europe.

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NewTech Friday: Personio – all-in-one HR software for SMEs

NewTech Friday: Personio – all-in-one HR software for SMEs

Friday 9 April 2021

Hanno Renner is Co-Founder and CEO of Personio. He spoke with Efma’s Boris Plantier about how his company eliminates headaches for HR teams in more than 80 countries.

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MoneyLion crypto is coming EXCLUSIVE

MoneyLion crypto is coming

Thursday 8 April 2021
Banking Innovation of the Month: PeoPay KIDS app

Banking Innovation of the Month: PeoPay KIDS app

Thursday 8 April 2021
Alpian secures USD 18 million Series B funding EXCLUSIVE

Alpian secures USD 18 million Series B funding

Thursday 8 April 2021
Sustainable banking is happening a lot quicker than we realize

Sustainable banking is happening a lot quicker than we realize

Wednesday 7 April 2021
Serving SMEs in Turkey: TEB

Serving SMEs in Turkey: TEB

Tuesday 6 April 2021
Revolut to support local gyms in the UK EXCLUSIVE

Revolut to support local gyms in the UK

Tuesday 6 April 2021
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Studies & Reports

Workforce: The hybrid model is here to stay UPCOMING EXCLUSIVE

Workforce: The hybrid model is here to stay

Following a year of remote working, companies and employees are now turning to what comes next. There may have been an initial working shock when Covid first struck, but the entire industry has demonstrated tremendous flexibility and resilience. And ...

Better together: holistic SME banking solutions UPCOMING EXCLUSIVE

Better together: holistic SME banking solutions

Small and medium-sized enterprises (SMEs) have an outsized impact on the global economy. They represent 90% of all businesses, employ roughly 70% of all workers globally and produce up to half of global GDP. Though they have suffered disproportionate...

SME Banking in Turkey: customer first UPCOMING

SME Banking in Turkey: customer first

For Turkish banks, great customer service is not an option. Customer expectations are pushing banks in the country to deliver top-notch, digital experiences.What is their SME banking strategy? What sales and service models are they offering? How are ...

Kasikornbank: Mobile and marketplaces for the next generation EXCLUSIVE

Kasikornbank: Mobile and marketplaces for the next generation

At Efma, it is our mission to promote knowledge sharing and best practices in the financial services industry. It is easier to do when some of the most innovative players in the industry make up our membership. In this latest installment of our &lsqu...

World Retail Banking Report 2021

World Retail Banking Report 2021

Retail banking industry is facing a VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment and the pandemic has intensified the issues, resulting in higher costs and lower incomes. Dwindling profitability and stagnating customer base are forc...

Efma Review 2021: Navigating disruption

Efma Review 2021: Navigating disruption

2020 was unprecedented by virtually every measure. A once-in-a-century pandemic swept the globe, upending everyone’s lives in its wake. People have been forced, or chosen, to stay home most of the year. Many businesses have been shut down, reop...

Media content

SME at a glance: expert views on the news. Episode 5 with Slawomir Koziol
Podcast

SME at a glance: expert views on the news. Episode 5 with Slawomir Koziol

Tuesday 2 March 2021
SME Banker of the Year: Episode 7, Rohit Garg (Mashreq Bank)
Podcast

SME Banker of the Year: Episode 7, Rohit Garg (Mashreq Bank)

Tuesday 15 December 2020
SME at a glance: expert views on the news. Episode 4: Esra Kivrak
Podcast

SME at a glance: expert views on the news. Episode 4: Esra Kivrak

Tuesday 1 December 2020
SME Banker of the Year: Episode 6,  Rajeev Chalisgaonkar (Standard Chartered)
Podcast

SME Banker of the Year: Episode 6, Rajeev Chalisgaonkar (Standard Chartered)

Tuesday 17 November 2020
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Most read across the community

1

Sustainable banking is happening a lot quicker than we realize

All around the globe, banks are making bolder environmental commitments....

2

Forging your own challenger bank: Jenius by Bank BTPN

Irwan Tisnabudi, Head of Digital Banking at P.T. Bank BTPN, talks about digitally-savvy customers in Indonesia and how it’s an environment ripe for disruption....

3

Insurance Innovation of the Month: SNACK by Income

Efma-Accenture’s Insurance Innovaton of the Month award for March 2021 goes to SNACK by Income in Singapore for their new flexible insurance offering for younger generations....

4

Buy now pay later – replacing the credit card or fintech flash in the pan?

What has led to the “buy now pay later” moment? And will these fintech darlings be able to sustain their impressive growth?...

5

The next frontier for banks is the digital marketplace

Banks want to capitalize on their data to bring new offerings to their clients....

6

To create new value, banks can adopt Banking-as-a-Service to embed finance in consumer lifestyles

Retail banks are facing a choice between aligning their offerings to customer expectations or running the risk of losing those customers altogether, says the World Retail Banking Report 2021 (WRBR) published today by Capgemini and Efma. As the econom...

7

Forging your own challenger bank: Pepper by Leumi Group

Michal Kissos Hertzog, CEO of Pepper, Bank Leumi’s digital bank, discusses how the Israeli innovator keeps exceeding their goals year after year, all while putting data to use for their customers....

8

Serving SMEs in Turkey: TEB

Hakan Yurtseven, Head of SME Banking Marketing & Business Development, talks about how his bank is capitalizing on digital trends to deliver top notch services to its SME customers.  ...

Latest case studies

Citizenship response EXCLUSIVE
Banking innovation case study

Citizenship response

Wednesday 31 March 2021

Our extensive citizenship response to the COVID-19 pandemic across our various markets in Africa included providing humanitarian assistance in the form of food parcels to vulnerable communities and groups and the provision of personal protective equipment (PPE) for healthcare workers and relief efforts, totalling over R55 million...

Absa Regional Operations (ARO) digital transformation EXCLUSIVE
Banking innovation case study

Absa Regional Operations (ARO) digital transformation

Wednesday 31 March 2021

Absa Regional Operations (ARO) is a digital-first organisation, constantly seeking to drive digital innovation for the benefit of its customers. Innovations have included a more responsive mobile banking platform, a business banking app offering, and a conversational AI ChatBot, along with other ChatBanking products...

Reputational Risk Insurance EXCLUSIVE
Insurance innovation case study

Reputational Risk Insurance

Tuesday 12 January 2021

Social media and rising public anger means that now, more than ever, companies face a pressing need for financial protection from reputational crises and also the means to engage with reputational signals intelligence. ..

Core Insurance Transformation EXCLUSIVE
Insurance innovation case study

Core Insurance Transformation

Tuesday 12 January 2021

A digital customer centric Eco-system which is an integrated, agile and flexible platform which is leveraging on innovative technology..

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