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Emphasizing customer engagement at ING

Emphasizing customer engagement at ING

Tuesday 20 October 2020

Efma’s Boris Plantier spoke with Frédéric Niel, Head of the ING Retail Bank in France, about how the bank is prioritizing customer engagement and continuously adding to its suite of digital tools and offerings.

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Forging your own challenger bank: WOOP (Sicredi) EXCLUSIVE

Forging your own challenger bank: WOOP (Sicredi)

Monday 19 October 2020

Tiago Nunes Nicolaidis, Digital Transformation Leader at Sicredi, discusses how they have used continual customer input to fine tune their digital offering.

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SoFi Invest puts the social back in social finance EXCLUSIVE

SoFi Invest puts the social back in social finance

Friday 16 October 2020
Fintech Friday: Snoop – tackling the £12 billion ‘loyalty penalty’

Fintech Friday: Snoop – tackling the £12 billion ‘loyalty penalty’

Friday 16 October 2020
UBS Helpetica – the new platform for volunteering EXCLUSIVE

UBS Helpetica – the new platform for volunteering

Thursday 15 October 2020
RBC Capital Markets launches a new AI-powered electronic trading platform EXCLUSIVE

RBC Capital Markets launches a new AI-powered electronic trading platform

Thursday 15 October 2020
Major trends evident from Innovation in Insurance awards

Major trends evident from Innovation in Insurance awards

Thursday 15 October 2020
Deutsche Bank provides a home for all business clients with Deutsche BizBanking EXCLUSIVE

Deutsche Bank provides a home for all business clients with Deutsche BizBanking

Thursday 15 October 2020
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Studies & Reports

Innovation in insurance trends 2020: Realigning the fundamentals after COVID-19

Innovation in insurance trends 2020: Realigning the fundamentals after COVID-19

There’s little doubt that insurers are feeling the effects of disruption. But in 2020, disruptive challenges arise not just from innovative competitors or the pace of technology change, but also from a pandemic that has up-ended lives, business...

Acceleration of digital in retail insurance acquisition

Acceleration of digital in retail insurance acquisition

For many European countries, the research online, purchase offline (RoPo) trend has kept on growing in retail insurance products distribution for several years. Even for relatively standard products such as motor, home and health insurance for indivi...

World InsurTech Report 2020

World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma analyzes the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer ex...

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Media content

SME Banker of the Year: Episode 5, Lori Darlington (RBC Bank)
Podcast

SME Banker of the Year: Episode 5, Lori Darlington (RBC Bank)

Tuesday 20 October 2020
SME at a glance: expert views on the news. Episode 2: Stefan Andersson
Podcast

SME at a glance: expert views on the news. Episode 2: Stefan Andersson

Tuesday 6 October 2020
SME Banker of the Year: Episode 4, Dayalan Govender (Nedbank)
Podcast

SME Banker of the Year: Episode 4, Dayalan Govender (Nedbank)

Tuesday 22 September 2020
SME at a glance: expert views on the news. Episode 1: Tomasz Górski
Podcast

SME at a glance: expert views on the news. Episode 1: Tomasz Górski

Wednesday 2 September 2020
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Most read across the community

1

Discover the team behind Sberbank’s Navigator Platform

Sberbank’s Navigator Platform is an omni-channel tool and bank employees and customers can use it on smartphones, tablets, or a desktop. Let's take a look at the team behind this innovation....

2

Forging your own challenger bank: Hello bank! (BNP Paribas)

Sophie Heller, Chief Operating Officer, Retail Banking & Services at BNP Paribas, discusses how the Group is targeting the next generation of customer throughout Europe....

3

Forging your own challenger bank: Next Bank (Banco Bradesco)

Jeferson Ricardo Garcia Honorato, Executive Superintendent at Next, defines how the Brazilian giant created an entirely digital experience that serves as a hub for both financial and non-financial services....

4

EfmaLIVE - Inspire Change

Upcoming series of online meetings will help your institution navigate the future....

5

SMEs will be catalyst for growth in new normal

Dayalan Govender is the Managing Executive of Card, Payments and Transactional at Nedbank. He spoke with Efma’s Lukas Dzuroska about his drive to innovate in our newest podcast....

6

Discover the team behind PeoPay KIDS app by Bank Pekao

The Polish bank is providing the perfect tool for kids to start learning the fundamentals of money management from a young age. We look at the team behind this new app....

7

Discover the team behind CaixaBank’s own neobank, imagin

Creating a super app for the next generation of customers is no small task. We look at the team behind Imagin, the Spanish neobank....

8

Forging your own challenger bank: Mox (Standard Chartered)

Deniz Güven, CEO of Mox Bank Limited, explains how they are building a trust business with the future operating model in Hong Kong....

Latest case studies

SberEYE: anticovid-19 mission EXCLUSIVE
Banking innovation case study

SberEYE: anticovid-19 mission

Wednesday 7 October 2020

SberEYE.Anticovid-19 is an innovative self-learning system based on computer vision technology, AI and GPS-monitoring. It is aimed at centralized visual identification of staff members and customers not wearing masks or not observing social distancing. In such cases it immediately informs branch managers, so they can react immediately and organize the safe environment..

NEOBiz- Digital Business Bank for SME EXCLUSIVE
Banking innovation case study

NEOBiz- Digital Business Bank for SME

Tuesday 6 October 2020

UAE's first Digital Business Bank for Start Ups, Entreprenuers and Small Businesses..

Dazzling customers through Proactive Servicing EXCLUSIVE
Insurance innovation case study

Dazzling customers through Proactive Servicing

Wednesday 6 May 2020

Pro-active servicing in the UK..

MYA EXCLUSIVE
Insurance innovation case study

MYA

Monday 4 May 2020

The platform combines all the digital tools built for the network, in all phases of meeting with the customer / prospect, starting from the approach to sales and post-sales...

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