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Efma’s Boris Plantier spoke with Frédéric Niel, Head of the ING Retail Bank in France, about how the bank is prioritizing customer engagement and continuously adding to its suite of digital tools and offerings.
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Tiago Nunes Nicolaidis, Digital Transformation Leader at Sicredi, discusses how they have used continual customer input to fine tune their digital offering.
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There’s little doubt that insurers are feeling the effects of disruption. But in 2020, disruptive challenges arise not just from innovative competitors or the pace of technology change, but also from a pandemic that has up-ended lives, business...
For many European countries, the research online, purchase offline (RoPo) trend has kept on growing in retail insurance products distribution for several years. Even for relatively standard products such as motor, home and health insurance for indivi...
The World InsurTech Report 2020 from Capgemini and Efma analyzes the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer ex...
Sberbank’s Navigator Platform is an omni-channel tool and bank employees and customers can use it on smartphones, tablets, or a desktop. Let's take a look at the team behind this innovation....
Sophie Heller, Chief Operating Officer, Retail Banking & Services at BNP Paribas, discusses how the Group is targeting the next generation of customer throughout Europe....
Jeferson Ricardo Garcia Honorato, Executive Superintendent at Next, defines how the Brazilian giant created an entirely digital experience that serves as a hub for both financial and non-financial services....
Upcoming series of online meetings will help your institution navigate the future....
Dayalan Govender is the Managing Executive of Card, Payments and Transactional at Nedbank. He spoke with Efma’s Lukas Dzuroska about his drive to innovate in our newest podcast....
The Polish bank is providing the perfect tool for kids to start learning the fundamentals of money management from a young age. We look at the team behind this new app....
Creating a super app for the next generation of customers is no small task. We look at the team behind Imagin, the Spanish neobank....
Deniz Güven, CEO of Mox Bank Limited, explains how they are building a trust business with the future operating model in Hong Kong....
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SberEYE.Anticovid-19 is an innovative self-learning system based on computer vision technology, AI and GPS-monitoring. It is aimed at centralized visual identification of staff members and customers not wearing masks or not observing social distancing. In such cases it immediately informs branch managers, so they can react immediately and organize the safe environment..
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UAE's first Digital Business Bank for Start Ups, Entreprenuers and Small Businesses..
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Pro-active servicing in the UK..
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The platform combines all the digital tools built for the network, in all phases of meeting with the customer / prospect, starting from the approach to sales and post-sales...
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