Piercarlo Gera is Accenture’s Global Lead for its Financial Services Customer Insight & Growth practice, which covers customer-driven digital transformations, work in distribution channels and marketing. Piercarlo works with selected Clients in developed and growth countries, and personally supports numerous client teams across several geographies. In 20 years with Accenture, his global responsibilities have included: Accenture Strategy Banking Lead and Financial Services CRM Lead. At the start of his career he created Accenture Strategy in Italy and managed a range of accounts in that area. He has been deeply involved in digital transformation programs, driving growth and customer engagement while optimizing cost-to-serve.
Piercarlo speaks regularly at industry events on the future of Financial Services and he is the author of several publications. He has lead many thought leadership initiatives which have received broad coverage, most recently about Banking’s role in the Platform Economy.