I'm an experience designer. Which means that I help businesses make more money by making their customers happier.
Software, service, website or purchase experiences. As the complexity of the world around us increases, I get results by bringing back simplicty, humanity, relevance, delight...
My experience includes:
Managing a successful UX consultancy
Leading, managing and training UX teams
Delivering entertaining and thought-provioking conference talks
Digital product management
UX strategy and UX governance
Contextual user research
User experience strategy