Programleader Customer Excellence Small & Medium Enterprises
ABN AMRO Bank
Robert Lourens has been a Program Leader at ABN AMRO for the Customer Excellence program since March 2011. He started Customer Excellence within the Direct Channels and launched the program within Small & Medium Enterprises in July 2012.
Prior to joining the Customer Excellence program , Robert worked at Fortis Bank Netherlands in Marketing as Head of Targetgroup- & Productmanagement and Customer Relationship Management. Before joining Fortis in 1997, he worked at ING and Randstad.